Watch Your Child's Creativity Come to Life

Processing Time

All orders are processed within 1-3 business days. Orders are not shipped or delivered on weekends or holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days.

Shipping Rates & Delivery Estimates

• Free Standard Shipping: 5-7 business days (orders over $50)
• Standard Shipping: $4.99 - 5-7 business days
• Express Shipping: $14.99 - 2-3 business days
• Overnight Shipping: $24.99 - 1 business day

International Shipping

We currently ship to select countries worldwide. International shipping rates vary by destination and will be calculated at checkout. Please note that international orders may be subject to customs fees and import duties, which are the responsibility of the customer.

Tracking Your Order

You will receive a shipping confirmation email with your tracking number once your order has shipped. You can track your package using the tracking number provided.

30-Day Money-Back Guarantee

We stand behind the quality of our products. If you're not completely satisfied with your purchase, you may return it within 30 days of delivery for a full refund or exchange.

Return Conditions

To be eligible for a return, items must be:

• Unused and in the same condition that you received it
• In the original packaging with all accessories and manuals
• Accompanied by a receipt or proof of purchase

How to Return

1. Contact our customer service team to initiate a return
2. Pack the item securely in its original packaging
3. Ship the item to the address provided by our team
4. Once we receive and inspect your return, we'll process your refund within 5-7 business days

Non-Returnable Items

Due to hygiene reasons, opened packages with items that have been used cannot be returned unless the product is defective or damaged upon arrival.

Refund Process

Refunds will be issued to the original payment method. Please allow 5-10 business days for the refund to appear in your account after processing.

Information We Collect

When you make a purchase or sign up for our newsletter, we collect information including your name, email address, shipping address, and payment information. This information is used solely to process your order and communicate with you about your purchase.

How We Use Your Information

• Process and fulfill your orders
• Send order confirmations and shipping updates
• Respond to customer service requests
• Send promotional emails (if you've opted in)
• Improve our website and customer experience

Information Security

We implement a variety of security measures to maintain the safety of your personal information. Your payment information is processed securely through trusted payment processors and is never stored on our servers.

Third-Party Disclosure

We do not sell, trade, or transfer your personal information to outside parties except for trusted third parties who assist us in operating our website, conducting our business, or servicing you (such as shipping carriers and payment processors).

Your Rights

You have the right to access, update, or delete your personal information at any time. You can also unsubscribe from promotional emails by clicking the unsubscribe link in any email we send.

Agreement to Terms

By accessing and using this website, you agree to be bound by these Terms of Service and all applicable laws and regulations. If you do not agree with any of these terms, you are prohibited from using this site.

Use License

Permission is granted to temporarily view the materials on this website for personal, non-commercial use only. This is the grant of a license, not a transfer of title, and under this license you may not:

• Modify or copy the materials
• Use the materials for any commercial purpose
• Attempt to reverse engineer any software on this website
• Remove any copyright or proprietary notations

Product Information

We strive to provide accurate product descriptions and images. However, we do not warrant that product descriptions, images, or other content is accurate, complete, reliable, current, or error-free.

Pricing & Availability

All prices are subject to change without notice. We reserve the right to modify or discontinue products at any time. In the event of a pricing error, we reserve the right to cancel orders.

Limitation of Liability

In no event shall bestkidtoy or its suppliers be liable for any damages arising out of the use or inability to use the materials on our website, even if we have been notified of the possibility of such damage.

Product Warranty

All Drawing Robot products come with a 1-year limited warranty from the date of purchase. This warranty covers manufacturing defects and malfunctions under normal use conditions.

What's Covered

• Manufacturing defects in materials or workmanship
• Electronic component failures
• Motor or mechanical issues

What's Not Covered

• Damage caused by misuse, abuse, or accidents
• Normal wear and tear
• Damage from unauthorized repairs or modifications
• Consumable items (batteries, markers, paper)

Making a Warranty Claim

To make a warranty claim, please contact our customer service team with your order number and a description of the issue. We may require photos or videos demonstrating the defect. If your claim is approved, we will repair or replace the product at no charge.

Contact for Warranty Service

Email us at [email protected] with your warranty claim.

Get In Touch

We're here to help! If you have any questions about our products, policies, or your order, please don't hesitate to reach out.

Contact Information

Visit Our Contact Page

For general inquiries or to send us a detailed message, email us at [email protected].